If you need to return an item, please Contact Us within 7 days of receiving your order. Please provide the order number and details about the product you would like to return. We will respond as quickly as possible with instructions on how to return the items from your order.
You should expect to receive a refund within four weeks of handing your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All returns must be unused in original packaging. They will be inspected prior to refund.
All returns are subject to a 20% restocking fee.
The shipping cost to the customer will not be refunded.
The shipping cost back to Acrylic Wholesale will not be refunded.
Decorated or modified items will not be accepted as a return.
Refunds can also be applied as a store credit.
To initiate a return
1. Log into your account on Acrylic Wholesale, then go to My Account.
2. Go to Completed Orders, then click Return Item(s) next to the item you wish to return.
3. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action optional
- Comments optional
4. Click Submit Return Request.
We currently ship anywhere in the United States only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that most items we sell are dimensional weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up or calculated to the next full pound.
Most orders will be shipped the following business day from when it was received unless otherwise noted. Orders placed over the weekend will be shipped out on Monday.
For large quantity orders, please contact us for a shipping quote.
Acrylic Wholesale reserves the right to adjust shipping costs if necessary.